Tag Archives | Via Strategy Group

For as long as businesses have existed, the vast majority have claimed a focus on satisfying their customers.  Unfortunately, in most cases, these pronouncements are little more than lip service.  It’s not that the firm’s managers don’t believe that customer satisfaction is important or don’t think that their firm has the appropriate focus, it’s that […]

Why Customer Service Matters to Revenue Growth

For as long as businesses have existed, the vast majority have claimed a focus on satisfying their customers.  Unfortunately, in most cases, these pronouncements are little more than lip service.  It’s not that the firm’s managers don’t believe that customer satisfaction is important or don’t think that their firm has the appropriate focus, it’s that […]

Continue Reading 0
IT-Managed-Services

Perspectives On: Managed Services a 4 part series

Business Process Outsourcing (BPO) is not a particularly new idea. Even the most recent incarnation dates back to the late nineteen eighties. However, in the intervening years two things have combined to make the broad concept of process and function outsourcing the most pervasive arrow in the quiver of large and small businesses alike. The […]

Continue Reading 0

Powered by WordPress. Designed by WooThemes

Google+