Tag Archives | Perspectives On

For as long as businesses have existed, the vast majority have claimed a focus on satisfying their customers.  Unfortunately, in most cases, these pronouncements are little more than lip service.  It’s not that the firm’s managers don’t believe that customer satisfaction is important or don’t think that their firm has the appropriate focus, it’s that […]

Why Customer Service Matters to Revenue Growth

For as long as businesses have existed, the vast majority have claimed a focus on satisfying their customers.  Unfortunately, in most cases, these pronouncements are little more than lip service.  It’s not that the firm’s managers don’t believe that customer satisfaction is important or don’t think that their firm has the appropriate focus, it’s that […]

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HPBech

Perspectives On: Going Global on a Shoestring – a 4 part series

  It’s difficult to talk much about today’s economy without considering globalization. No industry is more affected than technology. By now we’ve read dozens of stories about Apple developing products in the US while building them in China and selling them in virtually every county. Articles that suggested that even startups need to consider going […]

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IT-Managed-Services

Perspectives On: Managed Services a 4 part series

Business Process Outsourcing (BPO) is not a particularly new idea. Even the most recent incarnation dates back to the late nineteen eighties. However, in the intervening years two things have combined to make the broad concept of process and function outsourcing the most pervasive arrow in the quiver of large and small businesses alike. The […]

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At the end of a recent board meeting of the Illinois technology Association (ITA), the members were asked    to offer observations on how their respective companies were doing under the current economic conditions.  In general, the technology industry has been somewhat less impacted than many others by the recent protracted downturn.  There was, however, [...]

Perspectives on the STEM Crisis

At the end of a recent board meeting of the Illinois technology Association (ITA), the members were asked    to offer observations on how their respective companies were doing under the current economic conditions.  In general, the technology industry has been somewhat less impacted than many others by the recent protracted downturn.  There was, however, […]

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