Tag Archives | Outstanding Customer Experience

For as long as businesses have existed, the vast majority have claimed a focus on satisfying their customers.  Unfortunately, in most cases, these pronouncements are little more than lip service.  It’s not that the firm’s managers don’t believe that customer satisfaction is important or don’t think that their firm has the appropriate focus, it’s that […]

Why Customer Service Matters to Revenue Growth

For as long as businesses have existed, the vast majority have claimed a focus on satisfying their customers.  Unfortunately, in most cases, these pronouncements are little more than lip service.  It’s not that the firm’s managers don’t believe that customer satisfaction is important or don’t think that their firm has the appropriate focus, it’s that […]

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